Now We Trust Machines With Our Identities And Never Think About It Twice I’m old enough to remember when people thought ATM machines were a t...
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How Friendliness Changes Scrutiny I can’t even begin to count the number of times I’ve gotten frustrated filling out an online form. You...
When AI Thought GIA.net Was About Diamonds
Modern websites aren’t just being read anymore. They’re being interpreted. I started noticing something strange while re...
When Software Updates Break Muscle Memory
Why interface changes have an adoption cost, and why good design accounts for it So you open Excel or Word or some other application you use ever...
Check Your Bot, Dot
A silly little rhyme about refusing AI right up until it becomes annoyingly useful. I will not use your bot, Dot. I do not want it. I do not. It w...
The Notification Tax
How “helpful” alerts quietly wreck focus, workflow, and good judgment All those crazy notifications that pop up on the right side of the screen?...
Technology Stops Being “AI” Once We Get Used to It
“AI” is often just the name we give technology we don’t depend on yet. I remember when GPS units first started showing up everywhere. Not maps o...
Confidence Scores: Helpful Signal or Hidden Policy?
Confidence thresholds look harmless – right up until they decide what gets ignored. My thermometer says it’s 94 degrees outside. The weatherma...
