Why we trust polished systems long before they’ve earned it By Jana Diamond, PMP If you’re like me, when you hear an obviously synthetic voice, yo...
The 10 Laws of Automated Systems
The 10 Laws of Automated Systems Why software systems become trusted beyond the evidence that supports them The meeting starts; the dashboard is on th...
When Professional Looking Becomes Evidence
Why polished interfaces quietly change how much we question what we see. This showed up in my email inbox recently. A scam warning that looked like a ...
You Don’t Need Accessibility — Until You Do
Accessibility? I’m fine, I don’t need that stuff. No wheelchairs, no handicapped placards. Accessibility isn’t really relevant to us. Let’s re...
